Information for guests with disabilities
LEGOLAND Japan provides various services for our guests with disabilities, so that they can enjoy our park in the same way as other guests. Should you have any concerns or enquiries, please feel free to come to Guest Services or contact any of our staff nearby.
A persons who escorts a guest with disabilities is entitled to visit our park
In case a guest with an ID Booklet for Disabled People issued by the Japanese authorities (ID Booklet for physically disabled/intellectually challenged persons and Health and Welfare Booklet for mentally disabled persons) has already purchased a ticket and visits our park with a person who escorts him/her, the entrance fee for the escorting person would be waived. Please present the ID Booklet for Disabled Persons at the ticket booth at the park entrance.
Note: This can only be processed at the ticket booth at the park entrance. Please note that advance arrangements through the LEGOLAND® Japan website or at Seven-Eleven are not available.
Sensory Guide
To ensure that visitors who are sensitive to stimuli can enjoy the Park with peace of mind, all attractions are equipped with “the Sensory Guide” (supervised by IBCCES) that indicates the intensity of stimulation in terms of touch, taste, hearing, smell, and sight on an 11-point scale. Visitors can also borrow ear muffs that inhibit sounds and excessive stimulation, and rest areas are available for visitors to spend time in a less stimulating environment.
For more information about the sensory guide, please see the “Useful Services” page.
Assisted Access Pass
Guests who may have difficulty queuing for attractions for an extended period of time are entitled to utilize the "Assisted Access Pass." With this pass, instead of waiting in a long queue, you can wait in other areas. You will not be able to utilise this pass at multiple attractions simultaneously. Once an attraction is utilised, you must wait for a fixed period of time (as indicated by wait time of the attraction at the time of usage) before you are able to use this pass at another attraction.
Place of Issue: Guest Services, Ticket Booth
Applicable guests: Holders of ID Booklet for Disabled Persons issued by the Japanese authorities (ID Booklet for physically disabled/intellectually challenged persons and Health and Welfare Booklet for mentally disabled persons) and those guests whose physical mobility have deteriorated due to diseases/injuries.
How to utilize the scheme: Please show the Assisted Access Pass to our staff at the each attraction.
Note: Criteria for utilization of the attractions are established for each attraction. Even though you possess an Assisted Access Pass, if you do not meet the criteria for utilizing the attraction, you cannot use the pass at that attraction.
Wheelchair Rental
We rent wheelchairs. You may also use your own wheelchair in the park.
Rental fee: JPY500
Available at：The Corner Shop
Restriction: Only one-size of wheelchair is available, applicable to guests who weigh 100kg or less.
Notes: Details of services and fees are subject to change without notice. Please note that the number of wheelchairs is limited.
How to enjoy our attractions
Attractions at LEGOLAND Japan are designed with considerations for guests with disabilities. We conduct regular risk assessment. We endeavor to offer enjoyable experiences to our guests with disabilities, including those who use wheelchairs.
Guests using wheelchairs
■ Attractions which are available to guests using wheelchairs
- Splash Battle
- Palace Cinema
- LEGO®NINJAGO®Realm of Shadow Live
■ Attractions that require moving onto rides
- Cat Cloud Busters
- Imagination Celebration
- Duplo®Express
- Submarine Adventure
- Lost Kingdom Adventure
- S.Q.U.I.D. Surfer Note: No chairs installed. You will need to stand up to ride this attraction.
- Beetle Bounce
- Cargo Ace
- The Dragon
- Dragon's Apprentice
- Merlin's Challenge
- Merlin's Flying Machines
- Anchor Away!
- Rescue Academy Note: No chairs installed. You will need to stand up to ride this attraction and walk by yourself during the ride experience.
- Coast Guard HQ
- Jr. Driving School *Ability to handle driving operation (acceleration and steering) is required.
- City Airport
- Driving School *Ability to handle driving operation (acceleration and steering) is required.
- Observation Tower
*Please approach a staff member at the entrance of each attraction for details.Please note that entry to an attraction may be limited due to restrictions.
Guests with other disabilities
Some attractions may be inaccessible. Please contact our staff at the park.
